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FAQ

​How long does the process take if i order grillz online?

 

We understand that you're eager to receive your custom-made grillz, and we strive to provide a timely and efficient service. With standard shipping and production, our average turnaround time is 15-18 days per order. However, please note that as our grillz are custom-made, there may be times of the year when production takes a bit longer. We appreciate your patience and understanding as we work to ensure that each order is crafted to the highest standards.

If you need your order sooner, we offer rush production and shipping options for all parts of your order. Please feel free to contact us if you're interested in upgrading your order to a rush order. We'll do everything we can to accommodate your needs and ensure that you receive your grillz as quickly as possible.

I have my own mold, can i send it to you for new grillz?

If you already have a mold for your teeth, we're more than happy to use it to make your custom grillz. This can actually help speed up the process of getting your finished product. However, we do recommend that if your mold impression is over three months old, you redo a new one. Our teeth are continuously shifting and moving, so any minor changes can affect the fit of your grill. By providing us with a new mold, you can ensure that your grillz will fit comfortably and securely.

Do your grillz come with Warranty?

As grillz is a custom item we make them to the specs accordingly to your mold.  We do not offer any warranties, but are always happy to help if a problem or issue does come about.

Payment and Shipping

All orders must be paid in full before shipping.

 

 

​Secure Ordering & Payment Options

 

Orders can be placed securely using our checkout. We accept, Cashapp, Venmo, Visa, Mastercard.​

Returns & Refunds

 

Please note that all custom orders are made to order and are non-refundable. Because our grillz are specially crafted to meet your specific needs and preferences, we're unable to offer refunds under any circumstances. However, if you need to cancel your order, we can do so within 24 hours of purchase, as long as we haven't already shipped a mold kit to you. If you have any questions or need to cancel your order, please contact us by phone as soon as possible. We're always here to assist you and ensure your complete satisfaction with our products and services.

 

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